Effective Date: 2026/08/15
Last Updated: 2026/08/15
Welcome to Moo Moon.
These Terms & Conditions govern your use of the Moo Moon website and any purchase of products made through the website.
By accessing or using www.moomoon.co.za and/or placing an order through our online store, you acknowledge that you have read and understood these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under South African law.
1. About Moo Moon
This website is operated by:
Trading Name: Moo Moon
Legal Entity: [INSERT FULL REGISTERED LEGAL ENTITY NAME]
Registration Number: [INSERT REGISTRATION NUMBER]
Physical Address: 50 Ave De Mist, Rondebosch, Cape Town, 7700, South Africa
Telephone: +27 83 252 5883
Email: Barbara@moomoon.co.za
Website: www.moomoon.co.za
Where required by applicable law, our legal and registration information will be made available to customers on the website.
2. Use of This Website
You may use this website for lawful purposes only.
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to the website or its systems;
- Introduce malicious software or code;
- Interfere with the operation or security of the website;
- Copy or reproduce our website content or designs without permission;
- Use automated systems to scrape, copy or extract website content without our written permission; or
- Misuse the website or our services.
We reserve the right to suspend or restrict access where reasonably necessary to protect the website, our business or our customers, subject to applicable law.
3. Products
We make reasonable efforts to ensure that product descriptions, dimensions, colours, images and other information displayed on the website are accurate.
However:
- Actual colours may vary depending on your device or screen;
- Handmade, natural or botanical products may contain natural variations;
- Product dimensions may have reasonable manufacturing tolerances;
- Product images may include styling or accessories that are not included in the purchase; and
- Availability may change without notice.
Where a product listing contains a material error, we will take reasonable steps to correct the information.
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
If an item becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution in accordance with applicable law.
5. Pricing
All product prices will be displayed on the website.
Where applicable, prices will indicate whether VAT is included.
Delivery charges and other applicable costs will be disclosed before you complete your purchase.
We reserve the right to change prices, promotions and product information before an order is placed.
A pricing error does not create an obligation to supply goods at an obviously incorrect price where the error is apparent and applicable law permits correction.
If we identify a material pricing error after you have placed an order, we will contact you before taking further action and provide the appropriate remedy required by law.
6. Promotions and Discounts
Promotions, discount codes and special offers may be subject to additional terms.
Unless otherwise stated:
- Promotions are subject to product availability;
- Discount codes may have expiry dates;
- Discount codes may not be combined;
- Promotions may apply only to specified products; and
- A promotion may not be used retrospectively on an order already completed.
The specific terms displayed with a promotion will apply.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
Before completing your order, you will have an opportunity to review your order and correct errors.
You are responsible for ensuring that your order, delivery address and contact information are correct before completing the purchase.
An order confirmation will generally be sent to the email address provided by you.
Receipt of an order confirmation does not necessarily mean that the order has been accepted where, for example, a product is unavailable or there is an obvious pricing or technical error.
8. Order Acceptance
We may decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or description error;
- We suspect fraudulent or unlawful activity;
- A technical error has affected the order;
- We are unable to deliver to the supplied address; or
- Another lawful reason prevents us from fulfilling the order.
If payment has already been received and the order cannot be fulfilled, we will process the applicable refund in accordance with South African law.
9. Payment
Payment must be made using the payment methods made available on the website.
Payments may be processed through third-party payment service providers.
We do not ordinarily store complete payment-card details ourselves where those details are processed directly by the payment service provider.
You agree to provide accurate billing and payment information.
10. Delivery
Delivery is governed by Moo Moon’s Returns, Exchanges, Shipping & Delivery Policy, which forms part of these Terms & Conditions.
We currently deliver within South Africa unless otherwise stated on the website.
Delivery times are estimates unless a specific delivery commitment has been expressly made.
11. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by Moo Moon’s Returns, Exchanges, Shipping & Delivery Policy.
That policy forms part of these Terms & Conditions.
Nothing in our returns policy excludes or limits statutory rights available to consumers under South African law.
12. Consumer Protection
Moo Moon respects applicable consumer rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Where a statutory right conflicts with a provision in these Terms & Conditions, the statutory right will prevail to the extent required by law.
13. Electronic Transactions
For online purchases, applicable provisions of the Electronic Communications and Transactions Act apply.
Before completing an order, customers should be given an opportunity to:
- Review the transaction;
- Identify and correct mistakes; and
- Withdraw from the transaction before finally placing the order.
Electronic transaction records may be retained and made available in accordance with applicable law.
14. Customer Accounts
If you create an account with Moo Moon, you are responsible for keeping your login information confidential.
You must notify us if you believe that your account has been accessed without your permission.
You agree to provide accurate and current account information.
We may suspend or terminate an account where reasonably necessary for security, fraud prevention or unlawful use, subject to applicable law.
15. Intellectual Property
Unless otherwise indicated, the content of the Moo Moon website, including:
- Logos;
- Brand names;
- Product photography;
- Images;
- Graphics;
- Text;
- Product descriptions;
- Designs;
- Website layout;
- Videos; and
- Other original content
is owned by or licensed to Moo Moon and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, sell or commercially exploit our intellectual property without our prior written permission.
16. Product Reviews and Customer Content
If you submit a review, photograph, testimonial or other content to Moo Moon, you confirm that:
- The content is truthful to the best of your knowledge;
- You have the right to submit the content;
- The content does not infringe another person’s rights;
- The content is not unlawful, defamatory, abusive or misleading; and
- The content does not contain confidential or unnecessary personal information belonging to another person.
Where you submit content for publication, you grant Moo Moon permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, inappropriate, misleading or otherwise unsuitable.
17. Third-Party Services
We may use third-party service providers to operate parts of our business, including:
- Payment providers;
- Courier companies;
- Website and hosting providers;
- Analytics providers;
- Marketing platforms; and
- Other technology or professional service providers.
Third-party services may have their own terms and privacy policies.
18. Website Availability
We aim to keep the website available and functioning correctly.
However, we do not guarantee that the website will always be:
- Available;
- Error-free;
- Free from interruptions;
- Free from technical faults; or
- Completely secure from all possible threats.
We may temporarily suspend the website for maintenance, upgrades, security or other operational reasons.
19. Errors and Omissions
We make reasonable efforts to ensure that website information is accurate.
However, the website may occasionally contain typographical errors, incorrect pricing, inaccurate product information, technical errors or outdated information.
Where an error is identified, we may correct it and take appropriate steps in accordance with applicable law.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.
Subject to that limitation, Moo Moon will not be responsible for losses caused by circumstances beyond our reasonable control, including certain third-party service failures, telecommunications failures, courier disruptions, power failures, natural disasters or other events outside our reasonable control.
21. Privacy
Your use of our website and our processing of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.
Our Privacy Policy explains how we collect, use, protect and process personal information in accordance with applicable privacy legislation.
22. Complaints
If you have a complaint about an order, product, delivery, payment or our services, please contact us first so that we can attempt to resolve the matter.
Email: Barbara@moomoon.co.za
Telephone: +27 83 252 5883
We will endeavour to investigate complaints and respond within a reasonable period.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions prevents a consumer from exercising any right available under applicable South African consumer-protection legislation.
24. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The updated version will be published on the website and will indicate the relevant effective or updated date.
Changes will not retrospectively remove rights that have already accrued to a consumer under applicable law.
25. Contact Details
For questions regarding these Terms & Conditions:
Moo Moon
50 Ave De Mist
Rondebosch
Cape Town
7700
South Africa
Telephone: +27 83 252 5883
Email: Barbara@moomoon.co.za
Website: www.moomoon.co.za