Effective Date: 2026/08/15
Last Updated: 2026/08/15
Moo Moon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use our services, create an account, contact us or purchase products from us.
Moo Moon operates in accordance with applicable South African privacy and consumer-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”), where applicable.
1. Who We Are
This website is operated by:
Trading Name: Moo Moon
Physical Address: 50 Ave De Mist, Rondebosch, Cape Town, 7700, South Africa
Telephone: +27 83 252 5883
Website: www.moomoon.co.za
Email: Barbara@moomoon.co.za
For purposes of POPIA, Moo Moon is the responsible party in relation to the personal information that we process.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name and surname;
- Email address;
- Telephone or mobile number;
- Billing address;
- Delivery address;
- Account login information;
- Order and purchase information;
- Product preferences and enquiries;
- Information you provide when contacting us;
- Information relating to returns, exchanges or complaints;
- Payment and transaction information;
- Information required to prevent fraud or protect the security of our website; and
- Technical information collected through cookies and similar technologies, such as IP address, browser type, device information and website usage information.
We do not ordinarily require or intentionally collect sensitive personal information unless there is a lawful reason to do so.
3. How We Collect Your Information
We may collect personal information when you:
- Create an account on our website;
- Place an order;
- Subscribe to our newsletter or marketing communications;
- Contact us by email, telephone or through our website;
- Request assistance or styling services;
- Submit a return, exchange or complaint;
- Participate in a promotion, competition or survey;
- Browse or interact with our website; or
- Otherwise voluntarily provide information to us.
Where reasonably possible, we collect personal information directly from you.
4. Why We Use Your Personal Information
We may process your personal information for the following purposes:
- To create and manage your customer account;
- To process and fulfil your orders;
- To process payments and refunds;
- To arrange delivery of your purchases;
- To communicate with you regarding your orders;
- To respond to enquiries and customer-service requests;
- To process returns and exchanges;
- To provide styling or other services you request;
- To prevent fraud, abuse and unlawful activity;
- To maintain and improve our website, products and services;
- To comply with applicable laws and legal obligations;
- To maintain appropriate business and financial records;
- To send service-related communications;
- To send marketing communications where permitted by law and, where required, with your consent; and
- For other purposes that are compatible with the purpose for which the information was originally collected.
We aim to collect only personal information that is reasonably necessary for the relevant purpose.
5. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Where a payment provider processes your card or other payment details, Moo Moon does not ordinarily receive or store your complete card details. Payment information is handled in accordance with the applicable payment provider’s security and privacy practices.
We may retain transaction information such as the payment status, transaction reference, amount paid and payment date for accounting, reconciliation, fraud-prevention and legal purposes.
6. Sharing Personal Information
We do not sell or rent your personal information.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:
- Payment processors;
- Courier and delivery companies;
- Website hosting and technical service providers;
- E-commerce and website service providers;
- Accounting and professional service providers;
- Marketing and communication service providers, where permitted by law;
- Fraud-prevention and security providers; and
- Government authorities, regulators, courts or law-enforcement bodies where legally required or permitted.
Third parties that process personal information on our behalf will be required, where appropriate, to handle that information in accordance with applicable legal and security requirements.
7. Direct Marketing
We may send you promotional communications where permitted by POPIA.
You may unsubscribe from marketing emails at any time by using the unsubscribe facility contained in the communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, security or other services you have requested.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember your preferences, improve your browsing experience, analyse website usage and, where applicable, support marketing activities.
Cookies may be placed by Moo Moon or by third-party service providers whose services we use.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
9. Data Security
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
11. Your POPIA Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of personal information where legally appropriate;
- Object to certain processing of your personal information;
- Object to direct marketing;
- Withdraw consent where processing is based on consent;
- Request information about how your personal information is being processed; and
- Lodge a complaint regarding the processing of your personal information.
To exercise your rights, contact:
We may need to verify your identity before processing certain requests.
12. Children
Our website is not intended to knowingly collect personal information from children without appropriate consent or lawful authority.
If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable law.
The updated version will be published on this page with the revised “Last Updated” date.
15. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact:
Moo Moon
50 Ave De Mist
Rondebosch
Cape Town
7700
South Africa
Telephone: +27 83 252 5883
Email: Barbara@moomoon.co.za
Website: www.moomoon.co.za